Privacy Policy
Welcome to Al Haraman Sdn Bhd’s website! By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully before engaging with our services.
1. General Information
- This website is owned and operated by Al Haraman Sdn Bhd, specializing in Hajj and Umrah pilgrims’ essentials, Muslim apparel, accessories, and food & beverages.
- Our office operates Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays.
2. Products and Services
- The products listed on our website include but are not limited to:
- Hajj and Umrah essentials
- Kurta, Baju Melayu, and Muslim robes (for men and women)
- Food & Beverages
- Muslim accessories
- Prices, descriptions, and availability are subject to change without prior notice.
3. Shipping and Delivery
- Domestic Shipping: Orders within Malaysia are delivered via Ninja Van courier.
- International Shipping: Orders outside Malaysia are shipped using GDEX courier. Delivery times for international orders can be tracked on the GDEX website.
- Al Haraman is not liable for delays caused by the courier services.
4. Returns and Refunds
- By using this website, you acknowledge and accept our Refund & Return Policies [click here].
- Customers are responsible for return shipping costs and must ensure the item is returned in its original condition.
- Refunds will only cover the product’s price, excluding shipping costs.
5. Intellectual Property
- All content on this website, including images, text, and design elements, is the intellectual property of Al Haraman Sdn Bhd. Reproduction, distribution, or unauthorized use of this content is strictly prohibited.
6. Limitation of Liability
- Al Haraman Sdn Bhd is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of this website or its products, except where required by law.
7. Governing Law
- These terms are governed by and construed under the laws of Malaysia.
Privacy Policy
Effective Date: [Starting July 2024 onwards]
Your privacy is important to Al Haraman Sdn Bhd. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or interact with our website.
1. Information We Collect
- Personal Information: Name, email address, shipping address, and phone number provided during checkout or account registration.
- Payment Information: Limited to the payment processor and not stored by us.
- Technical Information: IP addresses, browser type, and usage data for website functionality and analytics.
2. How We Use Your Information
- To process orders and ensure timely delivery.
- To provide customer support, including returns and refunds.
- To send updates about promotions, new products, or services if you’ve opted in.
- To improve website functionality and user experience.
3. Sharing Your Information
- Third-Party Services: We share shipping information with Ninja Van (domestic orders) and GDEX (international orders) for delivery purposes.
- Legal Compliance: We may disclose information if required by law or to protect our legal rights.
4. Data Security
- We implement security measures to safeguard your personal information. However, no method of online data transmission is completely secure, and we cannot guarantee absolute protection.
5. Cookies and Tracking
- We use cookies to enhance your browsing experience and for analytics purposes. You can manage your cookie preferences in your browser settings.
6. Your Rights
- You have the right to access, update, or delete your personal information. For inquiries, contact us at [alharamanwebsite@gmail.com].
7. Changes to This Policy
- We reserve the right to update these terms and policies at any time. Any changes will be posted on this page with an updated effective date.
For questions about our Terms & Conditions or Privacy Policy, please contact:
Contact Page: Click Here
Thank you for trusting Al Haraman Sdn Bhd.