Refund and Returns Policy

Welcome to Al Haraman Sdn Bhd! We value your satisfaction and aim to ensure a seamless shopping experience. Please read our Refund & Return Policies carefully before making a purchase.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, healthy supplements or drinks cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Delivery Methods & Timing (Estimated days arrival):

• Domestic Shipping: Parcels are dispatched daily via Ninja Van courier. Domestic (Malaysia) estimated days arrival are in between 1 to 5 days (depending on the logistic). Al Haraman does not responsible for any late dispatch on courier side.
• International Shipping: Parcels are dispatched daily via GDEX courier. Delivery times for international shipments can be tracked on the GDEX website. International shipping estimated days arrival will be 7 days up to 14 days depending on the logistics. Al Haraman does not responsible for any late dispatch on logistic side.

RETURN

• Definition of Return:
  A return refers to replacing your purchased item with the same type of product to ensure you receive the correct item.

• Eligibility for Return:

  • Returns are only accepted for incorrect or defective items.
  • The product must be unused, in its original condition, and returned with its original packaging.

• Return Process:

  • Contact us via email or through the “Contact Us” page to initiate the return process.
  • Once we receive your returned item, we will process the return and send the correct product.
  • The estimated time for completing the return depends on the logistic provider’s delivery times.

• Shipping Costs for Returns:

  • Customers are responsible for the shipping costs incurred during the return process.
  • Al Haraman is not responsible for any loss or damage to items during return shipping.

REFUND

1. Definition of Refund:
   A refund involves returning the same amount of money you paid for the product, excluding shipping costs.

2. Eligibility for Refund:

   • Refunds are issued for items that are unavailable, damaged during shipment, or under exceptional circumstances as determined by Al Haraman.
   • Refunds will only cover the item price and exclude any shipping fees.

3. Refund Process:

   • Contact us via email or through the “Contact Us” page to request a refund.
   • Refunds will be processed after the returned item is received and inspected. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
   • Refunds will be issued via the original payment method within a reasonable timeframe.

SHIPPING INFO

• Domestic Shipping: Parcels are dispatched daily via Ninja Van courier.
• International Shipping: Parcels are dispatched daily via GDEX courier. Delivery times for international shipments can be tracked on the GDEX website.

CUSTOMER SUPPORT

Our office operates Monday to Friday, 9:00 AM to 6:00 PM (excluding public holidays). For inquiries regarding refunds or returns, please contact us at:
Email: [alharamanwebsite@gmail.com]
Contact Form: [Click Here]

Need help?

Contact us at {alharamanwebsite@gmail.com} for questions related to refunds and returns.